Privacy Policy

1. Introduction

Apex Prime Plumbing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you contact us, request service, request estimates, complete forms, or otherwise communicate with us. This information may include your name, email address, phone number, service address (if provided), details about the plumbing issue or project, and any other information you choose to share.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including your IP address, browser type, device information, operating system, pages viewed, time spent on pages, and referring URLs. This information is used for analytics, performance monitoring, and security purposes.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, analyze usage, and support marketing efforts where applicable. For more information about how we use cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide requested services
• Schedule service appointments and communicate updates
• Provide estimates and service-related information
• Improve website functionality and user experience
• Conduct analytics and performance monitoring
• Send marketing communications where permitted and with consent
• Comply with legal obligations and enforce our policies

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With service providers and vendors who assist us in operating our website or providing services, under confidentiality obligations
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Apex Prime Plumbing, our customers, or others
• With your consent or at your direction

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These measures may include encryption, access controls, and secure systems. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict certain uses of your data, as well as the right to opt out of marketing communications.

To exercise your privacy rights, please contact us using the information provided below.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies when visiting external sites.

9. California Privacy Rights

California residents may have additional rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and related regulations. These rights may include the right to know, access, delete, or limit certain uses of personal information.

To exercise California privacy rights, please contact us using the details below.

10. International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions. By using our website, you consent to such transfers in accordance with this Privacy Policy.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. When information is no longer needed, it is securely deleted or anonymized.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: